Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help section included in Traffix Web’s Website Control Panel. It boasts an ever–enlarging repository with frequently asked questions and exhaustive how–to articles prepared by our skillful tech support team.

  • Top quality support service

  • How–To Video Clips

  • For all of you who want to discover how to rectify a frequently encountered problem by watching a training video, we’ve added a selection of video tutorials to our Website Control Panel. All the how–to video clips are very short and simple to comprehend. They offer you visual demonstrations of various website administration actions.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 customer service with a 60–minute support ticket response time guarantee. Our team of expert support engineers will be online for you to answer all the enquiries that you may have. During non–peak periods, an answer will be provided within just twenty minutes.