Tech Support Channels
A One–Hour Response Guarantee
Each help request you submit to us will be attended to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from a system administrator, we’ll without delay forward it and leave a note to notify you that your case is being worked on. If you make use of the Administration Services package, any of the services included there will be executed at a time that suits you.
A Premium Client Care Service
We will be online for you 24x7 to answer any enquiries that you may have with regard to our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also require assistance handling server management procedures, you can make use of our Administration Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting procedures
A User–Friendly Help Area
We have provided our Website Control Panel with a detailed knowledgebase, which offers extensive explanations of all its features and functions. Additionally, we have prepared in–depth video tutorials that will further show you how to perform a given operation or solve a regularly encountered issue. All the instructional articles and the tutorial videos are easily accessible from every Website Control Panel section via the Help and Videos buttons situated in the upper right corner.