A 99.9% Server Uptime
The benefit of developing your own cloud hosting platform is that you do not have to worry about compatibility – you design a special set of software apps in such a manner as to be compatible with a defined set of hardware parts. The result is something a lot more stable and reliable, because there are much less possible chances of failure. We have set up our cloud hosting platform using tried and trusted hardware elements coupled with a seriously modified version of Security–Enhanced Linux so as to set up an absolutely risk–free home for your web sites.
For this reason, with each of our Linux cloud packages packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on enterprise–level hardware elements provided by Juniper. Besides, on every router, we have installed a firewall with a complex algorithm with the intention to sieve all shady requests.
In this way, in each of our datacenter facilities – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have given our best to decrease all potential risks with our cloud hosting plans and even though we offer outstanding technical support, there are occasions when the client simply isn’t satisfied with what we offer. Or he has to switch to a more powerful hosting service, such as a virtual private server or even a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely pleased, we will give you a full refund.
24/7 Technical Support
We have punctiliously handpicked each single member of our 24x7 support team to ensure that we can offer the best possible customer care service that you can possibly get. Each one of our customer service technicians has several years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they are at your disposal 24x7x365 – you can contact them at any time and they will respond to you as quickly as possible.
Their average response time is just 20 minutes, whereas with other web hosting providers you are forced to wait for days. And we offer a 1–hour response time guarantee. No matter what happens, your queries will be replied to in under 1 hour.