The access to the customer and tech support that a cloud hosting company offers will tell you a lot for the services they supply as well. In case you are allowed to use just emails or tickets, you have most probably found some reseller not the hosting provider. If this is the case, you will probably have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the actual hosting company for further help. If the supplier offers you several means of communication with short response time which are available at any time, they're most likely the top provider, not a reseller. Which means that you will enjoy well-timed assistance and top-notch support because they'll have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it is generally much better to communicate with your web hosting company right away through your favourite way of communication.

24/7 Customer Support in Cloud Hosting

We provide 24/7 billing, customer and technical support for our Linux cloud packages. Even if you are not our client yet and you have questions, we will assist you promptly and provide you with the necessary info, so as to give you the choice to make the very best decision when you buy your new website hosting account. We're available at any moment, including holidays and weekends, and we provide you with several means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have several telephone numbers all over the world, therefore you're able to call the one that is closer to you. The maximum response time for the emails and the tickets is one hour. The typical response time is around 15-20 minutes, so you can forget about waiting for days to receive support for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated packages that we offer include 24/7 customer and tech support, which means that no matter what issue you have, you can get in touch with us and we will help you quickly. Our guaranteed reply time for every email message or support ticket that you open from your Hepsia hosting Control Panel is only 1 hour; the actual reply time hardly ever exceeds 20 min. In addition, we offer telephone support with several local numbers around the world plus a live chat, so you'll be able to get in touch with us and receive additional info about our services even if you do not have an account yet. We are able to help you with any kind of question or a difficulty you have - payment methods, plan specifications, e-mail setup, hosting account settings, and so on. If you use our services, you will not ever encounter a situation where you have to wait for a couple of days to get an issue solved like you'll have to do with lots of other companies.

24/7 Customer Support in VPS

In case you purchase a virtual private server from our company, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local telephone numbers in the United States, the United Kingdom and Australia as well as a live chat service. If you are a current customer and you require help with a technical issue that requires longer time to analyze or resolve, you will be able to open a support ticket from your billing account or you will be able to send an e-mail and we'll handle the problem and send you a response within 1 hour. The response time is guaranteed 24/7, which includes holidays and weekends, however for most issues it takes less than 30 mins to receive assistance. The support service covers the VPS as well as all the pre-installed software it comes with, so if you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server packages that we supply include 24/7 support through several methods of communication and with a 1-hour maximum response time warranty. If you want to find out more about the packages or you have some billing or general questions, you are able to call one of the local numbers we have worldwide or you may use our live chat service and speak to a live representative. For solely tech issues which require some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email, since all of these channels are more appropriate to track a given issue. The response time for them rarely surpasses 30 minutes, so you can forget about having to wait for an entire day so as to receive help. Our support service is available for all of the server-related matters, including the pre-installed software. If you want support for third-party apps, you can consider ordering the Managed Services upgrade that we offer for all of the packages.